Delivery Policy

Delivery:

All goods quoted for delivery shall be delivered to the address instructed by The Customer. The cost of goods delivered will be charged to The Customer as defined on the web site. Although guidelines have been provided, specific times and dates for delivery cannot be guaranteed. The Company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. mugdonkey.com require a 14 working days waiting period before being able to trace, replace or refund lost items.

Dispatching your Goods:

Our opening hours are between 9:00am and 5.00pm Monday to Friday. Our customer service team will be happy to deal with any queries you might have during these times. Please email: cs@mugdonkey.com where a member of our team will deal with your query.

Delivery Methods & Times:

mugdonkey.com use various delivery methods, dependent upon the weight of the parcel. These methods include An Post and Courier delivery services. Standard delivery usually takes 2-5 working days from date of despatch, but may take longer if circumstances beyond our control disrupt delivery services. Mugdonkey.com cannot process claims for loss of goods until 10 working days have passed. If the standard tracked (no signature) or recorded service has been used and the item is stated as delivered we may not be able to replace goods unless a full investigation shows the items have been stolen in transit or on delivery.

Delivery Charges:

The standard delivery charge is €5.95. For orders over €50.00 delivery is free on all Republic of Ireland and Northern Ireland orders. International delivery charges vary depending on destination. The international delivery charge will be calculated at checkout. Delivery charges are subject to change. Mugdonkey.com reserve the right to change delivery charges without prior notice.